Having a customer feedback loop and listening to that feedback is a key business requirement, essential to the growth and sustainability of your business.
In a nutshell, customer feedback are your bread and butter, they will help identify customer advocates and provide the best services and features the customers want. The benefits of customer feedback are pretty clear and simple.
Today, we want to zero in on the importance of building a customer feedback loop, and how you can close this loop.
Source: Growth Hackers