Onboarding is a vital interaction between the user and the product. It is one of the first touch points for the user in the process of adopting the product. Onboarding also provides an opportunity for the product to create an endearing impression on the user so that she/he may come back and explore it further. Feedback to users during onboarding is in place to reduce friction and guide them in the right direction. Not only can it shed led on features, it can also define the voice of the product and how the interaction should be perceived. At the same time, feedback from the user and their interactions can help improve the onboarding process and get a better sense of what works and what doesn’t. Iterating and experimenting to improve the onboarding process is one of the hallmarks of a good everlasting product.


Source: Growth Hackers